The Regent & Associates’ culture is represented by the way in which we act and work together. Regent & Associates’ collection attorneys know the cost and risk involved in protracted litigation, therefore we hold a value to obtaining quick resolutions.
Copyright® Law Offices of Regent & Associates. All rights reserved.
T e c h n o l o g y. We have at least two collection software packages that can be customized to our clients’ needs.We also have a high-speed telephone auto-dialer that increases our telephone coverage. This gives us the ability to handle major volume while still allowing for individual attention to each case.
C o m m u n i c a t i o n. We recognize the need for timely and efficient responses, which is why we communicate with clients concisely throughout each stage of the
collections process. Our clients receive prompt and detailed status reporting through batch custom report (including You’ve Got Claims) and the flexibility to remit to our clients in net or gross.
L i t i g a t i o n S u p p o r t. If a collection matter is not satisfactorily settled, it is forwarded immediately to litigation for suit. If the claim is a consumer matter, then Fair Debt Collection Practices Act (FDCPA) guidelines are followed. All of our personnel go through a rigorous training regimen and are thoroughly familiar with the laws that govern each particular matter. Our full collection staff is complemented by our full litigation staff, including a contingent of attorneys and paralegals, to handle our clients’ needs. Because of our smooth operation, the firm is able to take on an additional 10,000 accounts with one week’s notice. F e e s. Our fees, but not expenses, respecting pure collection matters are generally contingent on recovery. However, some matters are far more complex and do not lend themselves to such a fee arrangement. In this case we discuss our fees openly with the client prior to commencing work.